Privacy Statement (GDPR)

Privacy Policy Statement 

For

Bryn Melyn Farm Cottages

Llandderfel

Bala

LL237RA

Privacy Notice/Data Protection Policy

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. 

We are responsible for the collection and proper management of any personal information you submit. 

We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

What information do we collect?

If you choose to make a booking with us or make a query about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to meet any special requirements. We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy below.

Cookies Policy

We store information about you using cookies, which we can access when you visit our site in 

future.

We also use a service provided by Google Analytics, which uses cookies to allow us to count page visits and traffic sources so we can measure and improve the performance of our site.

Information on deleting or controlling cookies is available at www.AboutCookies.org.

How do use my information?

The information you provide may be used in a number of ways, for example:

to enable us to complete your booking 

if you have opted in to receive information to tell you about other products and services we think may be of interest to you for example emailing a newsletter or cottage promotions, we will only use name and contact detail for direct marketing purposes and for accounting purposes and to help us to provide details or information you may have requested.

We will always process your personal information on lawful grounds and only in the legitimate interests of our business.

If you make a booking with us we will use the details given to provide that booking to you. If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking.

The information collected may be used to contact you, additionally if you have opted in, we may contact you with further details of our current activities or to send details of future offers or events. You can inform us at any time if you no longer require such information to be sent. You can withdraw your consent at any time.

We may use some of your personal information for analytical purposes when we evaluate the performance of our website and content.

We will always ask you for your consent before we record any personal details.

Your consent can be withdrawn whenever you wish by contacting us at the address shown at the top of this statement.

We may also disclose your personal data without your permission to the extent that we are required to do so by UK law or regulation.

Your information is also shared with our booking software provider Supercontol. We will never share or sell your information with any third party.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

We take data security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps such as two-factor authentications and password protective systems to ensure the security of the information you provide to us.

Consistent with the Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

We only stored your data whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. For accounting purposes data is required to be kept for 7 years.

You have the right to ask us at any time:-

to confirm whether we hold any of your personal data;

to send you a copy of any personal data that we hold about you;

to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;

to delete (to the extent possible) any of your personal data, where we are required by law to do so;

to stop processing your personal data, where we are required by law to do so;

to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;

to stop processing any of your personal data that we process on the basis of our legitimate interests; and to stop sending you marketing material.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

We keep our privacy notice under regular review and we will place any updates on our webpage.

Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address above.

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk

Location
Video

Bala North Wales, the heart of adventure